Secret Sounds Presale is when tickets are available online to registered Secret Sounds members before they go on general sale to everyone. 

Ticket links will be available on our website when the pre-sale starts, there is no need for a presale code. You just need to make sure you have an account (it’s free) and you’re logged in.

Pre-sale tickets are the same as those available in the general sale, they are just available earlier. We sometimes restrict the number of pre-sale tickets to make sure enough tickets are available for the general sale period. 

You do not need a code or password to access the Secret Sounds. You just need to make sure you have an account with Secret Sounds (it’s free to register) and you’re logged in. 

You will also need to login or register to complete your purchase via the ticket agent – this is a separate login to your Secret Sounds account. 

• Sign up for a Secret Sounds account & make sure you’re logged in.
• You will need an account for the ticket agent’s website - if you already have one double check you know your password or reset it if need be! If you remember your account details – log in and get ready!
• Get your phone/laptop/iPad/watch ready to go on the event page at least 10 minutes before!
• Only use one browser per device as multiple tabs open on the same device confuses the site
• Don’t refresh the page.
• Have your payment method and information ready for a quick checkout.
• Make sure you keep your eye on the timer! Most ticketing sites will have a countdown that only reserves your seats for a certain period.

If you have a confirmation/order number but have not yet received a confirmation email, there is no need to worry. The fact that you have an order number signifies the booking has been successful. Please check the email address given is spelt correctly as this can lead to failure in receiving your confirmation email. Remember the ticket will come from the ticket agent for that event, not Secret Sounds.

Please allow up to 72 hours for your order confirmation to arrive. If after this time you still have not received anything, please contact the ticket agent.

From time to time a tour may have specific delivery requirements i.e., ticket printing may delay until a later date. These will be advised by the ticket agent at the time of purchasing your tickets. If you’re unsure, please check on the event page on the ticket agent website.

If you can’t find them there – you can also log into your account on the ticket agent’s website, head to your profile and check if your tickets are stored there.

Please contact the ticket agent if you haven’t yet received your ticket.

Standard tickets

You may not receive your tickets until up to seven (7) days before the event. If your tickets have not arrived within the seven (7) days before the event, please contact your ticket agent directly. Secret Sounds does not distribute the tickets.

Collector tickets

Collector tickets are your actual ticket into the event and serve as a treasured keepsake!  Because of this, they do take a little longer to arrive than standard tickets.  

If your 3D Collector tickets have not arrived within ten (10) days of the event, please contact us at info@livenation.com.au.

Ticket prices are available on the ticket agent’s website. You can find the link by going to the event page on the Secret Sounds event page and it will direct you to the authorised ticket agent.

Under no circumstances do we recommend buying tickets off social media, nor off unauthorised reseller sites (Viagogo, eBay, Gumtree etc.). These tickets may not gain entry into the event, and we do not encourage anyone to purchase via 3^rd party agencies.

However, we strongly recommend you hit ‘Going’ on the official Facebook event, as we will communicate there whether any additional or last-minute tickets are released.

When a popular event goes on sale there are literally hundreds (sometimes even thousands if it’s a big venue) of customers simultaneously attempting to purchase tickets across all distribution channels. So, if 500 fans are simultaneously buying four tickets each, 2,000 tickets can be sold in a matter of seconds! This is why a 15,000-seat arena can sell out in a few minutes.

It’s likely that all tickets were on ‘dibs’. When someone is purchasing tickets, those tickets go into a hold status – known as “dibs” – and are no longer available to other customers. The tickets remain on “dibs” until the customer completes the transaction, the transaction times out or is abandoned. Those tickets then go back into the central system for the next customer to draw from. So if there are a number of customers simply looking and not buying, those tickets may become available again in a matter of minutes.

More tickets will be available of equal quality to those in this pre-sale when tickets go on sale to the general public. It is entirely your choice whether you continue trying in the pre-sale or wait until the sale to the general public.

Please note that if we haven’t announced across our website and social media pages that a show (pre-sale or not) has sold out, then there are still tickets available, you just have to keep trying!

Sometimes a ticket limit per customer is imposed in order to prevent scalpers from purchasing multiple tickets at one time and reselling at an inflated price. The limits vary depending on the type of event or the anticipated demand for tickets.

Please contact the ticketing agent to see if the tickets can be securely transferred to a family member or friend. We strongly suggest staying away from trying to re-sell your tickets online. Please see the appropriate ticketing agency for full T&C’s.